Privacy Policy

Last updated: November 2, 2026

Who we are. Click2Chat is a messaging-based customer service and sales platform operated by Click2chat LLC, a Wyoming limited liability company, 30 N Gould St Ste R, Sheridan, WY 82801, USA ("we"). Contact: contato@click2chat.com.br.

What the platform does. Business customers ("Businesses") use the platform to receive and answer messages from their own customers ("End Users") over WhatsApp, Instagram, SMS and website chat, with help from an artificial intelligence assistant and from the Business's team.

Data we process.

• From Businesses: company name, team users' names and emails, billing data (processed by our payment processor; we do not store full card numbers), business phone number and connected accounts (WhatsApp Business, Instagram).
• From End Users: phone number, name provided, message content, attachments, timestamps, originating channel and, when the Business records them, tags and notes.
• Technical data: access logs, IP address and browser type, for security and diagnostics. This website uses Google Analytics and Microsoft Clarity to understand how visitors use it.

Why we use it. To deliver and display messages to the Business; to generate automatic replies and suggestions with artificial intelligence; to measure response time and satisfaction for the Business itself; to bill the subscription; to comply with legal obligations; to prevent fraud and abuse.

Roles. For End User data, the Business is the controller and we are the processor, acting on the Business's instructions. For Business account and billing data, we are the controller.

Who receives data (sub-processors). Meta Platforms (WhatsApp Business Platform and Instagram), Anthropic (artificial intelligence; texts are sent to generate replies and are not used to train models under the provider's commercial terms), Supabase (database), Vercel and DigitalOcean (hosting), Twilio (SMS, when used) and our payment processor. Each processes data only to provide the contracted service. We do not sell personal data.

Isolation. Each Business's data is kept separate from other Businesses' data through technical access controls. No Business can access another's data.

Retention. Messages and contacts remain available while the Business keeps its account, or for the period the Business configures. After account closure, data is deleted within 90 days unless a legal retention duty applies. Technical logs are kept for up to 12 months.

Your rights and data deletion. End Users and Business users may request access, correction, deletion, portability and information about processing (CCPA/CPRA in California, LGPD in Brazil and other applicable laws). To request deletion of your data, email contato@click2chat.com.br with the phone number or email involved; we reply within 30 days. An End User request is forwarded to the responsible Business, which decides; we execute.

Security. Encryption in transit and at rest, role-based access control, audit logs and periodic review. No system is fully secure; in case of an incident with relevant risk we will notify the affected Business and, where required by law, the competent authority.

Children. The platform is not intended for anyone under 18.

SMS messaging (United States). When a Business uses SMS through the platform, an End User receives messages only after giving consent to that Business (for example, by texting first, filling out a form, or authorizing in writing). Message frequency varies by conversation. Message and data rates may apply. Reply STOP to opt out at any time; reply HELP for help. Phone numbers and consent collected for SMS are not shared with third parties for marketing purposes.

Changes. We will notify Businesses by email of material changes 15 days in advance.

Política de Privacidade